{"id":5906,"date":"2024-02-12T21:31:53","date_gmt":"2024-02-12T20:31:53","guid":{"rendered":"https:\/\/danshop.fr\/?page_id=5906"},"modified":"2024-12-10T01:26:55","modified_gmt":"2024-12-10T00:26:55","slug":"f-a-q","status":"publish","type":"page","link":"https:\/\/danshop.fr\/en\/f-a-q\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"<div class=\"wp-block-kadence-column kadence-column5906_330a86-d2\"><div class=\"kt-inside-inner-col\">\n<p class=\"has-medium-font-size wp-block-paragraph\"><strong>RECURRING QUESTIONS AND ANSWERS!<\/strong><\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-accordion alignnone\"><div class=\"kt-accordion-wrap kt-accordion-id5906_7d8c84-e4 kt-accordion-has-7-panes kt-active-pane-0 kt-accordion-block kt-pane-header-alignment-left kt-accodion-icon-style-basic kt-accodion-icon-side-left\" style=\"max-width:none\"><div class=\"kt-accordion-inner-wrap\" data-allow-multiple-open=\"false\" data-start-open=\"none\">\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-1 kt-pane5906_e194fa-b9\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>Delivery<\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel\"><div class=\"kt-accordion-panel-inner\">\n<h2 class=\"wp-block-heading has-text-align-center\">When will I be delivered?<\/h2>\n\n\n\n<p class=\"has-normal-font-size wp-block-paragraph\">C&#8217;est pourquoi nous proposons \u00e0 nos utilisateurs un moyen pratique et convivial de suivre vos colis. <a href=\"https:\/\/danshop.fr\/en\/suivre-mon-colis\/\" data-type=\"link\" data-id=\"https:\/\/danshop.fr\/suivre-mon-colis\">Order tracking<\/a>&nbsp;a \u00e9t\u00e9 cr\u00e9\u00e9 pour vous aider \u00e0 acc\u00e9der rapidement au statut de votre commande. S&#8217;il vous pla\u00eet .vous avez des questions, des id\u00e9es ou des suggestions qui pourraient nous aider sur notre site dites-le nous dans&nbsp;<a href=\"https:\/\/danshop.fr\/en\/contactez-nous\/\" data-type=\"link\" data-id=\"https:\/\/danshop.fr\/contactez-nous\">Contact us<\/a>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-black-color has-alpha-channel-opacity has-black-background-color has-background is-style-wide\"\/>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\">Have you made your choice ?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Nous prenons en charge le passage de la commande et son paiement s\u00e9curis\u00e9 : et pour la suite, aucune diff\u00e9rence pour vous ! Le vendeur pr\u00e9pare et exp\u00e9die directement votre commande.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-black-color has-alpha-channel-opacity has-black-background-color has-background is-style-wide\"\/>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\">How long does it take to receive an order?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We take 24\/48 hours to process your order and then 14 to 17 days to deliver it to you.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-black-color has-alpha-channel-opacity has-black-background-color has-background is-style-wide\"\/>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\">Do you ship all over the world?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Yes, we ship worldwide.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-black-color has-alpha-channel-opacity has-black-background-color has-background is-style-wide\"\/>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\">Where are you located?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Our offices are located in France<\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-black-color has-alpha-channel-opacity has-black-background-color has-background is-style-wide\"\/>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\">is delivery free?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Yes Shipping is free on all orders.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-black-color has-alpha-channel-opacity has-black-background-color has-background is-style-wide\"\/>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-5 kt-pane5906_a97aa7-8b\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>Payment<\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel\"><div class=\"kt-accordion-panel-inner\">\n<h2 class=\"wp-block-heading has-text-align-center\">J\u2019ai chang\u00e9 de Carte bancaire, comment la mettre \u00e0 jour ?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Request a refund on&nbsp;<a href=\"https:\/\/danshop.fr\/en\/contactez-nous\/\">Contact us<\/a>&nbsp;et&nbsp;recommander votre produit<\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-black-color has-alpha-channel-opacity has-black-background-color has-background is-style-wide\"\/>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\">Is your site secure?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Yes 100% secure<\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-black-color has-alpha-channel-opacity has-black-background-color has-background is-style-wide\"\/>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\">Is the payment secured ?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">yes<\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-black-color has-alpha-channel-opacity has-black-background-color has-background is-style-wide\"\/>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\">What are the payment methods ?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Actuellement, vous pouvez r\u00e9gler par Carte bancaire ou PayPal ou Crypto Monnaie sur notre site. Nous n&#8217;acceptons ni les ch\u00e8ques bancaires, ni les virements ou encore le paiement \u00e0 la r\u00e9ception.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-black-color has-alpha-channel-opacity has-black-background-color has-background is-style-wide\"\/>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\">How do I delete My Cart?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Aller sur <a href=\"https:\/\/danshop.fr\/en\/panier\/\" data-type=\"link\" data-id=\"https:\/\/danshop.fr\/panier\">My Cart<\/a> et cliquer sur Supprimer<\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-black-color has-alpha-channel-opacity has-black-background-color has-background is-style-wide\"\/>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\">Are there any fees or taxes?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">No fees or taxes<\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-black-color has-alpha-channel-opacity has-black-background-color has-background is-style-wide\"\/>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-6 kt-pane5906_c3a353-c3\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>Returns<\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel\"><div class=\"kt-accordion-panel-inner\">\n<h2 class=\"wp-block-heading has-text-align-center\">How do I cancel my order?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">On ne vous en voudra pas, mais d\u00e9p\u00eachez-vous ! Vous pouvez annuler tant que votre produit n\u2019est pas exp\u00e9di\u00e9. Rien de plus simple, il vous suffit de vous rendre sur la page&nbsp;Nous Contactez&nbsp;dire votre commande Si vous \u00eates d\u00e9j\u00e0 d\u00e9bit\u00e9, vous serez rembours\u00e9 sous 48 heures maximum. Si l&#8217;annulation n&#8217;est plus possible, vous pouvez refuser le colis aupr\u00e8s du livreur, ou demander le retour sur&nbsp;<a href=\"https:\/\/danshop.fr\/en\/contactez-nous\/\" data-type=\"link\" data-id=\"https:\/\/danshop.fr\/contactez-nous\">Contact us<\/a>&nbsp;after your delivery.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-black-color has-alpha-channel-opacity has-black-background-color has-background is-style-wide\"\/>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\">Repair my products?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><a href=\"https:\/\/danshop.fr\/en\/contactez-nous\/\">Contact us<\/a> pour \u00eatre&nbsp;Rembourser&nbsp;en 48 heures.<\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-black-color has-alpha-channel-opacity has-black-background-color has-background is-style-wide\"\/>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\">I want to return a product, what should I do?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Your product is shipped by a delivery person?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>keep the product<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Whatever the cause<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><a href=\"https:\/\/danshop.fr\/en\/contactez-nous\/\">Contacter&nbsp;nous<\/a><\/strong>&nbsp;<strong>to be repaid&nbsp;<\/strong><strong>in 48 hours.<\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-black-color has-alpha-channel-opacity has-black-background-color has-background is-style-wide\"\/>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\">I want to modify my invoice?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Your invoice is an accounting and official document, which summarizes the information of your<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Ordered. Unfortunately, we don't have the ability to make changes.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>In particular, the billing address cannot be changed.<\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-black-color has-alpha-channel-opacity has-black-background-color has-background is-style-wide\"\/>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-7 kt-pane5906_52d392-6d\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>Other Uncategorized Question<\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel\"><div class=\"kt-accordion-panel-inner\">\n<h2 class=\"wp-block-heading has-text-align-center\">How to get an Invoice?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>The invoice is often put in the package by the seller.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>This document allows your item to be covered by insurance or a repairer.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>If you need an invoice, you can also request one at&nbsp;<a href=\"https:\/\/danshop.fr\/en\/contactez-nous\/\" target=\"_blank\" rel=\"noreferrer noopener\">Contact us<\/a>.<\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-black-color has-alpha-channel-opacity has-black-background-color has-background is-style-wide\"\/>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\">if there is a bug on the store what should I do?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Please report bugs at&nbsp;<a href=\"https:\/\/danshop.fr\/en\/contactez-nous\/\">Contact us<\/a><\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-black-color has-alpha-channel-opacity has-black-background-color has-background is-style-wide\"\/>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\">How to contact us ?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">you have to go in&nbsp;<strong><a href=\"https:\/\/danshop.fr\/en\/contactez-nous\/\">Contact us<\/a><\/strong>&nbsp;and you will have your answer in 24 hours or more&nbsp;<\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-black-color has-alpha-channel-opacity has-black-background-color has-background is-style-wide\"\/>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\">is this site French?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">yes 100% French<\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-black-color has-alpha-channel-opacity has-black-background-color has-background is-style-wide\"\/>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\">is the support French?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">yes 100% French<\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-black-color has-alpha-channel-opacity has-black-background-color has-background is-style-wide\"\/>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\">where are your customer data stored?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">in a customer database<\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-black-color has-alpha-channel-opacity has-black-background-color has-background is-style-wide\"\/>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\">How do I change my personal information?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Click on<a href=\"https:\/\/danshop.fr\/en\/mon-compte\/\">&nbsp;My account<\/a><\/strong> and in <strong><a href=\"https:\/\/danshop.fr\/en\/mon-compte\/edit-account\/\">Account details<\/a><\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-black-color has-alpha-channel-opacity has-black-background-color has-background is-style-wide\"\/>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\">Comment puis-je vous contacter si j&#8217;ai d&#8217;autres questions ?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Ask your questions about <a href=\"https:\/\/danshop.fr\/en\/contactez-nous\/\"><strong>Contact us<\/strong><\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-black-color has-alpha-channel-opacity has-black-background-color has-background is-style-wide\"\/>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\">How to work with us?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">To send an email:<a href=\"mailto:contact@danshop.fr\">contact@danshop.fr<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Where&nbsp;<\/strong><strong><a href=\"https:\/\/danshop.fr\/en\/contactez-nous\/\">Contact us<\/a><\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-black-color has-alpha-channel-opacity has-black-background-color has-background is-style-wide\"\/>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\">Where can I find out more about you?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">on&nbsp;<strong><a href=\"https:\/\/danshop.fr\/en\/qui-sommes-nous\/\">Who are we<\/a><\/strong> ?<\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-black-color has-alpha-channel-opacity has-black-background-color has-background is-style-wide\"\/>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\">How Do I Change My Password?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">it's necessary&nbsp;<strong><a href=\"https:\/\/danshop.fr\/en\/contactez-nous\/\">Contact us<\/a><\/strong>&nbsp;ou&nbsp;aller sur la Page&nbsp;<strong><a href=\"https:\/\/danshop.fr\/en\/mon-compte\/edit-account\/\">Account details<\/a><\/strong>&nbsp;pour&nbsp;modifier mon Mot de Passe<\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-black-color has-alpha-channel-opacity has-black-background-color has-background is-style-wide\"\/>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\">How Do I Edit My Customer Review?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">To Modify My Customer Review you must\u00a0<strong><a href=\"https:\/\/danshop.fr\/en\/contactez-nous\/\">Contact us<\/a><\/strong>\u00a0You Must Send Us Your Message For Change<\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-black-color has-alpha-channel-opacity has-black-background-color has-background is-style-wide\"\/>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\">Comment Modifier mon Logo de Profil ?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>it's necessary <a href=\"https:\/\/danshop.fr\/en\/contactez-nous\/\">Contact us<\/a> pour Modifier votre Logo de Profile<\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-black-color has-alpha-channel-opacity has-black-background-color has-background is-style-wide\"\/>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-5906","page","type-page","status-publish","hentry"],"pure_taxonomies":[],"_links":{"self":[{"href":"https:\/\/danshop.fr\/en\/wp-json\/wp\/v2\/pages\/5906","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/danshop.fr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/danshop.fr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/danshop.fr\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/danshop.fr\/en\/wp-json\/wp\/v2\/comments?post=5906"}],"version-history":[{"count":0,"href":"https:\/\/danshop.fr\/en\/wp-json\/wp\/v2\/pages\/5906\/revisions"}],"wp:attachment":[{"href":"https:\/\/danshop.fr\/en\/wp-json\/wp\/v2\/media?parent=5906"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}